Privacy Policy

Last updated: 30 September 2026

Newcay Aerospace respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Newcay Aerospace collects, uses, stores, discloses and protects personal information when you visit www.newcay.au, contact us, request information, purchase or enquire about products and services, or otherwise interact with our business.

Newcay Aerospace is an Australian-based aerospace component distribution business with a global customer and supplier focus. We may therefore interact with individuals and organisations located in Australia and other countries.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. About Newcay Aerospace

Newcay Aerospace
2 Scotsburn St
Hawthorn VIC 3122
Australia
Website: www.newcay.au
Email: info@newcay.au

For the purposes of applicable privacy legislation, Newcay Aerospace is responsible for the handling of personal information collected through our website and in connection with our business activities.

2. What Personal Information We Collect

The type of personal information we collect depends on how you interact with Newcay Aerospace.

We may collect information including:

  • Your name
  • Company or organisation name
  • Job title or position
  • Business email address
  • Telephone or mobile number
  • Business or postal address
  • Country or region
  • Information contained in enquiries or correspondence
  • Products or services you are interested in
  • Quotation and purchasing information
  • Customer and supplier information
  • Information relating to events, exhibitions or industry activities
  • Information you voluntarily provide through our website
  • Any other information reasonably necessary for us to conduct our business

We generally collect business and professional contact information.

We do not generally seek to collect sensitive personal information through our website. If sensitive information is provided to us, we will handle it in accordance with applicable privacy legislation.

3. How We Collect Personal Information

We may collect personal information when you:

  • Visit or use www.newcay.au
  • Submit an enquiry or contact form
  • Request a quotation
  • Contact us by email or telephone
  • Enquire about our products or services
  • Purchase products or services from us
  • Deal with us as a customer, supplier or manufacturer
  • Attend or enquire about an industry event
  • Subscribe to business communications or marketing
  • Communicate with our employees or representatives
  • Interact with us through professional or social media platforms
  • Otherwise voluntarily provide information to us

We may also collect certain technical information automatically when you visit our website, such as IP address, browser type, device information, operating system, pages visited, referring website and general website usage information.

4. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • Responding to enquiries
  • Providing product and technical information
  • Preparing quotations
  • Processing and managing orders
  • Supplying aerospace and aviation components
  • Managing customer and supplier relationships
  • Communicating with customers, suppliers and business partners
  • Providing information about our products and services
  • Managing business accounts and records
  • Managing participation in exhibitions and industry events
  • Improving our website and services
  • Understanding website traffic and usage
  • Maintaining and protecting our IT systems
  • Preventing fraud, misuse or unlawful activity
  • Complying with legal, regulatory and contractual obligations
  • Establishing, exercising or defending our legal rights
  • Performing other functions reasonably necessary to operate our business

We will only collect, use or disclose personal information where permitted by applicable law.

5. Legal Basis for Handling Personal Information

Where applicable, we may handle personal information on the basis of:

  • Your consent
  • The performance of a contract or steps taken at your request before entering into a contract
  • Our legitimate business interests
  • Compliance with legal or regulatory obligations
  • Other grounds permitted under applicable privacy legislation

Where we rely on consent, you may withdraw that consent subject to any legal or contractual limitations that may apply.

6. Direct Marketing and Business Communications

As an aerospace component distribution business, Newcay Aerospace may communicate with existing and prospective customers, suppliers, manufacturers and industry contacts regarding our products, services, exhibitions, industry developments and other relevant business information.

Where required by applicable law, we will obtain consent before sending direct marketing communications.

You may request that we stop sending marketing communications at any time by:

  • Using an unsubscribe facility included in an electronic marketing communication; or
  • Contacting us at info@newcay.au.

Opting out of marketing communications will not necessarily prevent us from sending important non-marketing communications relating to an existing enquiry, quotation, order, account, contractual matter or other legitimate business activity.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Operate essential website functions
  • Maintain website security
  • Remember preferences
  • Understand website traffic and usage
  • Analyse website performance
  • Improve our website and services
  • Support marketing activities, where applicable

Our website is hosted and operated using services provided by GoDaddy and may use other third-party technologies or services from time to time.

The specific cookies and technologies used by our website may change as our website and services develop.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You can also control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.

8. Third-Party Service Providers

We may use third-party service providers to support the operation of our website and business. These may include providers of:

  • Website hosting and infrastructure
  • Website security
  • Email services
  • Website analytics
  • Customer relationship management systems
  • Online forms
  • Cloud-based business systems
  • Marketing services
  • Professional and business services
  • Payment and financial services, where applicable

Where third parties handle personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.

The third-party services we use may change from time to time as our business develops.

9. Disclosure of Personal Information

Newcay Aerospace does not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

  • Newcay Aerospace employees and authorised representatives
  • Customers and prospective customers where appropriate
  • Aerospace manufacturers and suppliers
  • Freight and logistics providers
  • Professional advisers
  • Accountants, auditors and legal advisers
  • Website, hosting and technology providers
  • IT and cybersecurity providers
  • Customer relationship management and business software providers
  • Marketing and communications providers
  • Payment and financial service providers, where applicable
  • Government authorities, regulators or law enforcement agencies where required or authorised by law
  • Other parties where disclosure is reasonably necessary and permitted by applicable law

We will only disclose personal information for purposes permitted by applicable privacy legislation.

10. Overseas Disclosure of Personal Information

Newcay Aerospace is an Australian business with an international customer and supplier network.

As a result, personal information may be disclosed to or accessed by organisations located outside Australia.

Depending on our business activities and the service providers we use, overseas recipients may be located in countries including:

  • United States
  • United Kingdom
  • New Zealand
  • Singapore
  • Countries within the European Union
  • Other countries in which our customers, suppliers, manufacturers, logistics providers, technology providers or professional advisers operate

The countries in which overseas recipients are located may change as our business, suppliers and service providers change.

Where required by the Australian Privacy Principles, Newcay Aerospace will take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable Australian privacy requirements.

Australian Privacy Principle 8 establishes requirements concerning the cross-border disclosure of personal information.

11. Storage and Security of Personal Information

Newcay Aerospace takes reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure

We may use appropriate technical and organisational safeguards, including access controls, authentication procedures, secure systems and other security measures appropriate to the circumstances.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of an eligible data breach involving personal information, we will respond in accordance with applicable Australian privacy laws, including the Notifiable Data Breaches scheme, where applicable.

12. Accuracy of Personal Information

Newcay Aerospace takes reasonable steps to ensure that personal information we collect, use and disclose is accurate, up to date and complete for the purposes for which it is handled.

If your information changes, please contact us so that we can update our records.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal, accounting, contractual or regulatory requirements. The length of time information is retained may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Whether we have an ongoing business relationship with you
  • Legal and regulatory requirements
  • Contractual obligations
  • Potential disputes or legal claims

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it.

14. Access to Your Personal Information

You may request access to personal information that Newcay Aerospace holds about you.

We will generally provide access subject to applicable privacy legislation and any relevant exceptions. To request access to your information, contact:

Email: info@newcay.au

Please provide sufficient information to allow us to identify you and locate the relevant information.

15. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may request that we correct it.

We will consider correction requests in accordance with applicable privacy legislation.

Please contact info@newcay.au to request a correction.

16. Privacy Complaints

If you believe that Newcay Aerospace has handled your personal information in a way that does not comply with applicable privacy laws, you may make a privacy complaint to us.

Please send your complaint to:

Newcay Aerospace
2 Scotsburn St
Hawthorn VIC 3122
Australia
Email: info@newcay.au

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available through the OAIC website.

17. International Privacy Rights

Because Newcay Aerospace operates internationally, individuals located outside Australia may have additional rights under privacy legislation applicable in their jurisdiction.

Where applicable, we will seek to comply with those requirements in relation to personal information we process.

Depending on your location and the applicable law, these rights may include rights to access, correct, delete, restrict or object to certain processing of personal information.

If you wish to exercise a privacy right under a law applicable to you, please contact info@newcay.au and provide details of your request and the country in which you are located.

18. Third-Party Websites

Our website may contain links to third-party websites, including the websites of aerospace manufacturers, suppliers, industry organisations and other business partners.

Newcay Aerospace is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Children’s Privacy

Newcay Aerospace operates primarily in a business-to-business environment and our website is not directed towards children.

We do not knowingly seek to collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us at info@newcay.au so that we can take appropriate action.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our website
  • Our products and services
  • Our technology and service providers
  • Our information-handling practices
  • Applicable privacy legislation

The latest version of this Privacy Policy will be published on www.newcay.au.

The date shown at the beginning of this policy indicates when it was most recently updated.

21. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Newcay Aerospace
2 Scotsburn St
Hawthorn VIC 3122
Australia
Email: info@newcay.au
Website: www.newcay.au